Characteristics of a Service Delivery Personnel

A good quality courier service provider is only as good as the person delivering the packages to you. It does not matter whether you are coming from an Amsterdam city trip or in cheap Amsterdam hotels. The personnel should give you the best possible service that they can offer to the company’s clients.

What are some of the qualities of good courier personnel that turns a customer to a regular client?


The service personnel should be polite to their customers. It should be seen not just on how they serve the people but also on how they talk and treat them throughout the whole transaction from handover to actual delivery.

Being courteous to clients is something that top quality courier companies always work out and invest in. Before they accept people to be their employees, they first train them so that they will know how to treat the customers.

Must know what he is doing

Courier service personnel must really know what he is doing. He must be aware of the details that surround the delivery process. He should understand the different details that are written on the package, the amount that the client paid, the source of the item, and its destination.

As website visitors, you can check the process of delivery by browsing on the site of the courier company that you hired. Check the delivery time and date of your item. If the package does not come on time, the delivery personnel must have the reason why this happened.

Must understand the area that he is working in

To ensure that every client gets their items on time, the delivery personnel must know the ins and outs of the town or province that he is working in. If the delivery guy is not familiar with the place that he is assigned to, then he will be taking a lot of time in searching for the house address that is indicated on the package.

The result of unfamiliarity will be delayed deliveries, downtime of companies, loss of products, loss of opportunities, and additional expenses. As early as possible, the delivery personnel must understand the ways and streets of the town or city.